Utility Billing Information

(To sign up for ElDo Buzz, Sign-Up Here.)

Utility Billing Department Phone Numbers:

Billing and Service Charges: 417-876-2521, Monday-Friday 8:00 am – 4:30 pm
Water Quality or Problems: 417-876-4821, Monday-Friday 7:00 am – 3:15 pm
Sewer Problems: 417-876-4821, Monday-Friday 7:00 am – 3:15 pm
Electric Problems: 417-876-4821, Monday-Friday 7:00 am – 3:15 pm
After Hours: 417-876-2313, Police Department

For your convenience, a utility billing drop box is located at the drive-up window of City Hall for after-hours payments. In addition to mailing, payments can be made in person at City Hall, either inside at the office or outside at the drive-thru window, during regular business hours.

Rates: As of 1/1/2021

ELECTRIC

RESIDENTIAL SERVICE: $8.58 (Minimum)

1-900 KWH – $.114433 PER KWH
901 KWH and above – $.101707 PER KWH

RESIDENTIAL SERVICE – ELECTRIC SPACE HEAT (OCTOBER 15 – APRIL 15):

1-900 KWH – $.114433 PER KWH
901 and above KWH – $.101707 PER KWH
1501 and above KWH – $.089284 PER KWH

SMALL COMMERCIAL: $9.09 Single Phase Service (Minimum), $12.18 Three Phase Service (Minimum)

1 – + KWH – $.117564 PER KWH

LARGE COMMERCIAL: $21.45 (Minimum)

FIRST 40 HOURS USE PER KW – $.169983 PER KWH
NEXT 260 HOURS USE PER KW – $.104434 PER KWH
ALL ADDL. HOURS USE PER KW – $.095142 PER KWH (Minimum Demand 25)

INDUSTRIAL: (Minimum Demand 200)

DEMAND

1-150KW – $10.6658 PER KW
151-300KW – $9.7942 PER KW
301- + KW – $9.0799 PER KW

ENERGY

1-150 HOURS – $.070094 PER KWH
151- + HOURS – $.065751 PER KWH

WATER

ANNUAL WATER REPORT

INSIDE CITY:

FIRST 5,000 GALLON – $3.22 PER M
OVER 5,000 GALLON – $2.46 PER M

Minimum based on Meter Size

5/8″ – $6.91
3/4″ – $7.40
1” – $8.87
1.5” – $12.09
2” – $19.49
3” – $73.94
4” – $94.10
6” – $141.16
8” – $194.94

OUTSIDE CITY:

FIRST 5,000 GALLON – $6.44 PER M
OVER 5,000 GALLON – $4.92 PER M

Minimum based on Meter Size

5/8″ – $9.82
3/4″ – $10.80
1” – $13.74
1.5” – $17.66
2” – $28.46
3” – $107.94
4” – $137.38
6” – $206.08
8” – $284.58

Annual Primacy Fee (Water) based on Meter Size

< 1 inch – $ 5.28
1 inch – <2 inch – $21.00
> 2” – < 4” – $102.00
> 4 inches – $198.00

SEWER

INSIDE CITY: $7.39 (Minimum)

$4.70 PER THOUSAND GALLON

OUTSIDE CITY: $14.78 (Minimum)

$9.40 PER THOUSAND GALLON

RESIDENTIAL – BASED ON AVERAGE OF ACTUAL WATER USAGE DURING JANUARY, FEBRUARY AND MARCH. SUBSEQUENT 12 MONTHS CHARGED CALCULATED AVERAGE, TO ALLOW FOR SUMMER USAGE NOT IN TREATMENT SYSTEM.

BIOLOGICAL OXYGEN DEMAND (BOD) AND SUSPENDED SOLIDS (SS) SURCHARGES ARE ASSESSED AS A SEPARATE CHARGE.

Annual Sewer Fee based on Size

Residential – $0.80
Commercial 1” – $3.00
Commercial 4” – $11.00
Commercial >4” – $29.00

TRASH

RESIDENTIAL:

$11.80 SERVICE INCLUDES ONE CART(Effective September 1, 2021)
EXTRA RESIDENTIAL POLY CART – $2.95

COMMERCIAL:

Subject to schedule established by Waste Corporation of America-GFL

Deposits:

Residential:

Owner – Electric $65.00, Water $35.00
Renter – Electric $175.00, Water $75.00
Trailers – Electric $250.00, Water $75.00
Outside City – Water $75.00

Commercial:

Minimum electric is $100.00 and water is $35.00. The actual deposit is based on twice the monthly average of prior occupant if similar business. If no prior occupant or not a similar business, the deposit is based on twice the monthly average of similar business elsewhere in the community.

Prior to service connection, all new utility customers must pay a deposit in full and present a state-issued valid photo identification card. Renters must present a lease agreement signed by both tenant and landlord, listing all adults living in the household.

Billing:

Electric, Water, Sewer and Trash charges will be included on the same bill. All bills are mailed the last working day of each month. Your bill is due upon receipt and late after the 10th. A late fee of 10% is added to all unpaid bills on the 11th. All bills must be paid by the 18th of each month. If not paid by the 18th, services will be disconnected on the 19th (or next business day). A service charge of $50 plus the total amount due is required for reconnection.

Budget billing is also available for customers that meet eligibility requirements. Click here for eligibility guidelines. Budget billing will allow customers to pay a level amount each month rather than have their bills fluctuate significantly.

Return Check Policy:

A $30 return check fee will be charged to any customer who has a check for payment returned by the bank. Checks returned to the City will not be submitted to the bank a second time. If a return check is not picked up by designated time with cash or money order, utility services will be disconnected and will not be reconnected until the amount of the check along with the return check fee and a $50 service charge per account is paid with cash or money order. If a customer has had three (3) returned checks, all future payments must be made with cash or money order.

If you would like to receive text, email and/or voice messages

regarding Budget Billing reminders or Peak Electric Alerts, Sign-Up Here.17.66137.38