Utility Billing Information
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sign up for ElDo Buzz, see below.)
Utility Billing Department Phone
Numbers:
Billing and
Service Charges: |
417-876-2521 |
Monday-Friday
8:00 am - 4:30 pm |
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Water
Quality or Problems: |
417-876-4821 |
Monday-Friday
7:00 am - 3:15 pm |
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Sewer
Problems: |
417-876-4821 |
Monday-Friday
7:00 am - 3:15 pm |
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Electric
Problems: |
417-876-4821 |
Monday-Friday
7:00 am - 3:15 pm |
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After Hours: |
417-876-2313 |
Police
Department |
For your convenience, a utility billing drop box
is located at the drive up window of City Hall for after hours
payments. In addition to mailing, payments can be made in
person at City Hall, either inside at the office or outside at the drive-thru
window, during regular business
hours.
Rates:
As of 7/1/16
Water rates inside
the city limits are $5.40 minimum charge plus $2.47 per 1,000
gallon for the first 5,000 gallon and $1.71 per 1,000 gallon
thereafter. Locations outside the city limits are double the
inside city limits rate. These rates are based on the most
common 3/4" meter.
Sewer rates inside
the City limits are $7.39 minimum charge plus $4.70 per 1,000
gallon. Sewer charges are calculated based on an average of
actual water usage during the month of January, February and March.
Subsequent 12 months are the calculated average. This is to
allow for summer usage not put through the treatment system.
Locations outside the city limits are double the inside city limits
rates.
Residential Electric
rates are $8.58 minimum charge plus $.114433 per KWH for the first 900
KWH and $.101707 per KWH thereafter. Commercial and industrial
rates are available at City Hall.
Deposits:
Residential:
Owner |
Electric |
$65.00 |
Water |
$35.00 |
Renter |
Electric |
$175.00 |
Water |
$75.00 |
Trailers |
Electric |
$250.00 |
Water |
$75.00 |
Outside City |
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Water |
$75.00 |
Commercial: Minimum
electric is $100.00 and water is $35.00. Actual deposit is
based on twice the monthly average of prior occupant if similar
business. If no prior occupant or not a similar business,
deposit is based on twice the monthly average of similar business
elsewhere in the community.
Prior to service connection, all new utility
customers must pay deposit in full and present a state issued valid
photo identification card. Renters must present a lease
agreement signed by both tenant and landlord, listing all adults
living in the household.
Billing:
Electric, Water, Sewer and Trash charges will be
included on the same bill. All bills are mailed the last
working day of each month. Your bill is due upon receipt and
late after the 10th. A late fee of 10% is added to all unpaid
bills on the 11th. All bills must be paid by the 18th of each
month. If not paid by the 18th, services will be disconnected
on the 19th (or next business day). A service charge of $50
plus the total amount due is required for reconnection.
Budget billing is also available for customers that meet eligibility
requirements.
Click here for eligibility guidelines. Budget billing
will allow customers to pay a level amount each month rather than have
their bills fluctuate significantly.
If you would like to receive text, email
and/or voice messages regarding Budget Billing reminders or Peak Electric Alerts,
Sign-Up Here.
Return Check Policy:
A $30 return check fee will be charged to any
customer who has a check for payment returned by the bank.
Checks returned to the City will not be submitted to the bank a
second time. If a return check is not picked up by designated
time with cash or money order, utility services will be disconnected
and will not be reconnected until the amount of the check along with
the return check fee and a $50 service charge per account is paid
with cash or money order. If a customer has had three (3)
returned checks, all future payments must be made with cash or money
order.
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